Plain-English terms.

What redialer.io is.

redialer.io is callback-scheduling middleware operated by TONNIC AI Agency Ltd., a corporation registered in Alberta, Canada, operating the redialer.io product (“we”, “us”). You connect a voice-agent platform you already use — Retell, Vapi, Bland, Thoughtly — by giving us its API key. We store the key encrypted, hold a queue of scheduled callbacks (phone number, schedule, reason, outcome), and when a callback comes due we make one authenticated HTTP call against your account on that platform to tell it to dial.

We are a scheduler and a credential vault. We do not touch carriers, see recipients, record audio, or deliver disclosure messages. The platform you connected does all of that on your account, on the terms of your agreement with them.

Your account.

Sign up with an email; keep your credentials secret; you're responsible for everything that happens under your account. One account per legal entity. We may suspend or terminate an account that's inactive, abusive, in arrears, or violating §3 or §4.

What you handle vs what we handle.

Because the actual phone calls happen on your voice platform under your account, the customer-facing surface of those calls is yours, not ours.

Acceptable use.

Don't use redialer.io to:

• Do anything illegal.
• Probe, attack, or attempt to break the service (responsible-disclosure on /security is fine).
• Run automation that abuses rate limits or tries to dodge plan caps.
• Submit data you don't have the right to submit.
• Use us in a way that violates your voice platform's acceptable-use policy.

We can suspend access immediately if you do any of this.

Payment.

Paid plans are billed monthly or annually in advance, in USD, via the payment provider listed at sign-up. Cancel anytime — we don't refund partial periods unless we've materially failed to deliver the service. Taxes are yours to handle unless we're legally required to collect them in your jurisdiction. If a payment fails, we may suspend the account after reasonable notice.

We may change pricing for future billing periods with at least 30 days' notice. You can cancel before the next renewal if you don't like the change.

What we don't promise + the cap.

The service is provided as-is. We'll do our best to keep it running, but we don't guarantee uptime, latency, or that a particular callback will go out at a particular second. We don't make any warranty — express, implied, or statutory — about fitness for any purpose, merchantability, or non-infringement.

Third-party services. redialer.io runs on services we don't control — the voice platform you connect (Retell, Vapi, Bland, Thoughtly) and the providers we use to operate (AI/LLM services such as OpenAI, plus hosting, email, and payments). If any of them is offline, slow, rate-limits us, returns an error, changes or deprecates its API, or loses data, redialer.io may be delayed, degraded, or unavailable — and we're not responsible for that or for any resulting loss. A callback that fails, is delayed, or doesn't connect because an upstream provider was down or errored is not a breach of these terms. We'll make reasonable efforts to recover (e.g. automatic retries), but we don't guarantee delivery when a service we depend on fails.

Liability cap. Our total liability for anything arising out of these terms, for all claims combined, is capped at the lesser of (a) the fees you've paid us in the three months before the claim, or (b) CAD$100. That's it. We're not liable for indirect or consequential damages, lost profits, or the cost of substitute services.

Indemnity. If your use of redialer.io causes a third-party claim against us — the content of a call your platform placed, a regulator complaint, an issue with the data you submitted — you'll cover the reasonable cost of defending and resolving it. We'll tell you about any covered claim promptly and cooperate with your defense.

Closing out, disputes, changes.

Ending the relationship. Close the account from the dashboard whenever you want. We delete your account data and callback metadata within 30 days of closure, except records we're legally required to keep (invoices) and backups that roll off on their own 90-day cycle. Ask for an export before you close if you need one. We can terminate for material breach (including non-payment) on reasonable notice, or immediately for the §4 stuff.

Your data is yours, our software is ours. We don't sell your data, don't share it with advertisers, don't train models on it. Your voice-platform API key is encrypted at rest using HashiCorp Vault as the KEK with a per-tenant AES-256-GCM DEK. The software, schemas, dashboards, and brand assets stay ours; you have a license to use them for the duration of your subscription, no more.

Confidentiality. Each side keeps the other's non-public information confidential and uses it only as needed to perform these terms.

Disputes. These terms are governed by the laws of Alberta, Canada, without regard to conflict-of-law rules. If something goes wrong, talk to us first via our contact form and we'll try to resolve it in good faith. If we can't, the courts of Alberta, Canada have jurisdiction and you submit to that venue. If any provision is held unenforceable, the rest still applies.

Changes. We may update these terms. The effective date at the top reflects the most recent change. For material changes that disadvantage paid customers, we'll give at least 30 days' notice to the account email. Continued use after the change means you accept it.