THOUGHTLY · ROADMAP · interest list

Thoughtly callbacks, automated.

The same provider-agnostic callback engine, set up for Thoughtly. Webhook ingest, encrypted dynamic-variable carry-over, retry policy, quiet hours — once we wire the adapter, your Thoughtly agents join the same dashboard as every other connected provider.

STATUS Roadmap PROVIDER thoughtly.com ↗ EARLY ACCESS via /contact

On the roadmap. Thoughtly is a provider we plan to support. Drop your name and we'll let you know when development starts — your interest signals which provider lands next.

EARLY ACCESS Get on the list Thoughtly is on our roadmap — your interest helps us prioritize the build queue. Drop your name and we'll let you know when development starts. Open contact HOW IT WORKS Read the Retell guide Thoughtly will follow the same pattern. The Retell guide is the easiest way to understand what we'll do for you. Open docs

WHY REDIALER.IO · for Thoughtly

Your Thoughtly agent handles the call. We handle the callback.

Thoughtly is great at the call. Scheduling a reliable callback when your agent promises one — webhook ingestion, time-zone math, retry policy across providers, audit logs, quiet hours, consent-aware exemptions — is a separate system. We are that system.

Same encryption: Every PII field (phone numbers, dynamic variables, metadata, captured call payloads) is encrypted at rest with AES-256-GCM under a per-tenant key wrapped in HashiCorp Vault. Thoughtly never sees plaintext from us; we never see plaintext after the first decrypt.
Same retry logic: Voicemail / no-answer / busy / technical-error / inactivity groups each with their own toggle + delay. Per-workspace tuning. Per-agent overrides on Pro and Scale. Quiet-hours shift retries forward; explicit caller requests are exempt under TCPA's consent carve-out.
Same dashboard: Dashboard, agents page, activity feed, audit log, REST API — all provider-agnostic. Switch between Thoughtly and any other connected workspace from the topbar without losing context.
Same compliance posture: TCPA-friendly defaults (no automated calls 19:00–10:00 local). 24h soft-delete grace on workspace disconnects. 30-day data export window on cancellation. Audit log on every mutation.

HOW IT WIRES · Thoughtly side

What you do in Thoughtly.

When Thoughtly support lands, the steps will mirror the existing Retell flow with provider-specific field names. Sketch below; the live version will live in /docs.

01
Paste your Thoughtly API key

In our setup flow, paste a Thoughtly API key with read access to your agents and permission to use the outbound dial API. We encrypt it at rest with your tenant DEK; it never lives in app memory longer than a single decrypt operation.
02
Paste our webhook URL into your agent

For each agent you connect we mint a unique webhook URL of the form https://redialer.io/api/webhooks/thoughtly/wh_…. Drop it into your Thoughtly agent's webhook URL field. One URL per agent. Rotatable any time with a 24h grace window.
03
Add one Boolean to your post-call extraction

We watch for a single Boolean named redialer.io_callback in the post-call analysis output. When your agent flips it to true after a caller asks for a callback, we extract the requested time from the transcript tail and schedule the redial — respecting your quiet hours and retry policy.

Voicemail, no-answer, busy, and technical-error retries are handled separately from the operator-facing Boolean. They're driven by Thoughtly's disconnection_reason (or the provider's equivalent field), so your agent doesn't need any extra prompting for them.

EARLY ACCESS · Thoughtly

Get notified when Thoughtly support lands.

Thoughtly is on our roadmap — your interest helps us prioritize the build queue. Drop your name and we'll let you know when development starts. Your interest helps us prioritize which provider integrates next.

Reach out via contact or skim the Retell guide